Freedom Laundry – Terms of Service
Last updated: 16 March 2026

1. Introduction
Welcome to Freedom Laundry Services (“we”, “our”, “us”). By accessing or using our website, booking a service, or engaging with our pickup and delivery laundry services, you agree to these Terms of Service (“Terms”). If you do not agree with these Terms, please do not use our services.

2. Services We Provide
Freedom Laundry offers:

• Residential wash, dry & fold services

• Eco‑friendly laundry care

• Pickup & delivery within designated Adelaide suburbs

• NDIS‑friendly household support services

• Linen services for short‑stay hosts and small hospitality operators

Service availability may vary by location and demand.

3. Eligibility
To use our services, you must:

• Be at least 18 years old, or have consent from a parent/guardian

• Provide accurate contact and delivery information

• Have the legal right to submit items for cleaning

NDIS participants or nominees must ensure services align with their plan and funding rules.

4. Booking & Scheduling

• Bookings can be made through our website, by phone, or via email.

• Pickup and delivery windows are estimates and may vary due to traffic, weather, or operational constraints.

• We reserve the right to reschedule or decline bookings when necessary.
   

5. Pricing & Payment

• All prices are listed in AUD and include GST unless stated otherwise.

• Pricing may vary based on weight, item type, urgency, or special requirements.

• Payment is required at the time of booking or upon delivery, depending on the service.

• We accept major payment methods supported on our website.

• We may update pricing at any time; changes will not affect confirmed bookings.
   

6. Cancellations & Changes

• You may cancel or reschedule up to 12 hours before your pickup time.

• Late cancellations or missed pickups may incur a fee.

• If we cannot complete your service due to circumstances beyond our control, we will contact you to arrange an alternative.

7. Laundry Care & Limitations
We take great care with all items, but:

• We are not responsible for pre‑existing damage, loose buttons, weak seams, or colour‑bleeding.

• We follow standard industry cleaning processes and will choose the most appropriate method for each load.

• Items labelled “dry clean only” or requiring special care must be disclosed at booking.

• We may refuse items that are unsafe, heavily soiled, contaminated, or unsuitable for standard laundering.
   

8. Lost or Damaged Items
While rare, if an item is lost or damaged:

• You must notify us within 24 hours of delivery.

• Compensation, if applicable, will be limited to the current value of the item, not the original purchase price.

• We are not liable for items left in pockets or bags (e.g., pens, tissues, electronics).
   

9. Pickup & Delivery

• You are responsible for ensuring laundry is securely packed and accessible at the agreed time.

• If we cannot access your property or the laundry is not available, a missed‑pickup fee may apply.

• Delivery will be made to the address provided; we are not responsible for items after they have been delivered to the designated location.
   

10. NDIS Services
For NDIS participants:

• Services must align with your plan and funding category.

• You (or your nominee) are responsible for ensuring funds are available.

• We may require additional documentation for invoicing or compliance.
   

11. User Accounts
If you create an account on our website:

• You must keep your login details secure.

• You are responsible for all activity under your account.

• We may suspend or terminate accounts for misuse or breach of these Terms.
   

12. Privacy
Your privacy matters to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you consent to our data practices as outlined in that policy.

13. Intellectual Property
All content on our website — including branding, text, images, and design — is owned by Freedom Laundry or used with permission. You may not copy, reproduce, or distribute our content without written consent.

14. Prohibited Conduct
You agree not to:

• Misuse our website or services

• Provide false information

• Submit hazardous or contaminated items

• Interfere with our operations or staff
   

15. Liability
To the maximum extent permitted by Australian law:

• We are not liable for indirect, incidental, or consequential damages.

• Our total liability for any claim is limited to the amount paid for the service in question.

Your rights under the Australian Consumer Law (ACL) remain unaffected.

16. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services indicates acceptance of any changes.

17. Contact Us
If you have questions about these Terms, please contact us at:
Freedom Laundry Services Email: info@freedomlaundry.com.au